Questions, Answered Honestly

SajhiloStay HMS starts at NPR 15,000 per year for homestays and guest houses — about NPR 1,250 a month, making it one of the most affordable hotel management systems in Nepal. Every plan includes free setup, installation, training, support and updates, so the price you see is the full price. Larger hotels choose bigger plans, and quarterly billing is available if you prefer smaller payments.

Yes — being easy is the whole point ("sajhilo" means easy in Nepali). The screens are simple and task-focused: front desk sees rooms, waiters see tables, the kitchen sees orders. Most staff are comfortable within a day, free training is included with every plan, and it runs in a normal browser on any phone, tablet or computer your team already uses.

Yes. SajhiloStay is deliberately lightweight and works comfortably on ordinary Nepali broadband or 4G — no heavy pages, no big downloads. It does need a connection, but nothing fast. For properties in remote areas, ask us about a local-network installation so the front desk keeps working even when the internet goes down.

Your data lives in a proper database with role-based access control, brute-force login protection and a complete audit trail — nothing is silently edited or deleted. With our managed hosting, automated backups are included, and you can request a full export of your data anytime. It's your data, always.

Yes — that's exactly what it's built for. Front desk, waiters, kitchen staff and the accountant can all work simultaneously. The system is concurrency-safe: two staff can never double-book the same room or oversell the last item, even if they click at the same moment.

Yes. Data migration is a one-time add-on (NPR 5,000–25,000 depending on volume). We bring across what your property *is* — your guests, staff, rooms and categories, and your stock catalogue — so you open on day one with your real data instead of an empty system. What we deliberately don't do is invent past bookings and payments that were never in a computer: your old registers stay your record of the past, and your new ledger starts clean and honest from go-live.

Yes. The restaurant POS and kitchen display run in any modern browser, so they work on touch-screen POS terminals, Android tablets and iPads. Thermal printer and POS hardware setup is available at NPR 3,000 per device.

Yes — service charge and VAT percentages are configured once in settings and applied automatically to every restaurant bill and invoice, with itemized, printable and emailable bills. Talk to us about your specific IRD requirements and we'll walk you through it.

Yes — SajhiloStay installs like a native app on any phone or tablet (PWA), with a home-screen icon and full-screen view. Front desk on a tablet, kitchen display on the chef's phone, owner's dashboard anywhere. No app store required.

Every plan includes a public website with live room search and online booking requests, plus a CMS your staff can edit without a developer. You also choose how it looks — 15 homepage designs and 3 booking-flow designs, switchable yourself at any time. Domain, hosting and premium custom design are available as add-ons.

Payments land in your own Fonepay merchant account — we never hold your money. The system generates a dynamic QR carrying the exact amount, so nobody types a figure, and it confirms the payment with Fonepay — matched on both the reference number and the amount — before recording it. Your staff never have to squint at a guest's phone deciding whether it went through. Taking a dynamic QR costs 1% of the amount collected, drawn from a prepaid credit balance you top up from inside the system. Prefer not to use it? Switch the gateway off and fall back to your own static QR — cash and card are unaffected either way.

Yes — 15 homepage looks and 3 booking-flow looks, chosen from your own CMS with no developer involved. Preview any theme privately first: your guests keep seeing your live site until you press Activate. Switching re-dresses the content you already have rather than clearing it, so trying a new look never costs you a word of your text or a single photo.

Yes. Staff-facing history shows Nepali dates (BS) alongside AD — including the ledger and your payment credit history — so your team reads the dates they actually work in.

Free remote onboarding is included with every plan. On-site installation and hands-on training anywhere in Nepal is available at NPR 7,500/day — most hotels are fully running within a day or two.

Just move up a plan — your data stays exactly where it is. SajhiloStay is built on a building → floor → room structure from day one, so growing into a multi-building hotel or a second branch never means switching systems.