How does hotel software with Fonepay QR integration stop fake payment screenshots?

Every hotel and restaurant in Nepal that takes QR payments has met the same problem: a guest — or sometimes a staff member — shows a phone screen that says "Payment successful", and the money never arrives. By the time the bank statement is checked, the guest has gone.

Why screenshot verification fails

• Screenshots can be edited. The amount, the time and the merchant name are just pixels.
• Old screenshots get reused. A genuine payment from last week looks exactly like one made a minute ago.
• The amount is typed by the guest. With a static QR printed on the counter, NPR 4,500 can quietly become NPR 450.
• It hides till fraud. Cash taken from one guest can be covered with somebody else's QR screenshot, and the drawer still looks right.

How SajhiloStay's Fonepay integration works

1. Front desk, the restaurant till or the guest's own payment link raises the bill.
2. The system shows a Fonepay dynamic QR that already carries the exact amount — the guest has nothing to type.
3. The guest scans it with any bank or wallet app that supports Fonepay.
4. SajhiloStay asks Fonepay whether that payment arrived, and checks both the reference number and the amount.
5. Only then is it recorded — on that bill, in the day's ledger, tagged as a digital payment.

What this stops at the counter

• No payment is ever "accepted" from a phone screen — the confirmation comes from Fonepay.
• A QR for the wrong amount, or an expired one, is refused.
• Digital payments are never counted as cash, so the shift-close cash check stays honest.
• The money goes to your own Fonepay merchant account — SajhiloStay never holds it.

Where guests can pay this way

At the front desk, at the restaurant till, at the table through QR table ordering, from the payment link in a booking confirmation email, and through the quick-pay keypad for a deposit taken before a booking even exists.

What it costs, and what it needs

Taking a dynamic QR costs 1% of the amount collected, drawn from a prepaid credit balance you top up inside the system. Verification needs an internet connection; if you would rather not use it, the gateway can be switched off and you fall back to your own static QR. Fonepay QR is included from the Basic plan. For the everyday steps, see paying by Fonepay QR at the counter and splitting a bill between cash and QR.

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