Search plain-English answers on billing, front desk, restaurant POS, Fonepay QR, online booking and setup. Every answer has its own link you can share.
A combo is one price on the till. A stay package is a room plus what comes with it — meals, pickup, pool — sold at the front desk and priced by the night.
Tap any green room on the Front Desk board and choose Check In. A name and a phone number are all you need; everything else can follow while they settle in.
Open your hotel address in Chrome, tap the ⋮ menu and choose "Add to Home screen". It then opens full-screen with its own icon — no Play Store, nothing to download.
Every plan includes a public booking website with live availability and real-time pricing. Bookings made there are direct — you pay no commission on any of them.
Yes. Fonepay QR is built in for room bills and restaurant bills. Each payment is confirmed on screen before it posts, so your ledger only ever shows money that actually arrived.
We load your rooms, rates and staff for you, then train the team on site or online. Both are included in every plan, at no extra cost.
No. Tell the till which room you are serving and an included item rings up at zero, taking one off what remains. Order more than remains and only the extra is charged.
The system runs on your own local network as well as online. If your ISP drops, front desk, billing and the restaurant POS keep working on the property network.
Money landed in an account with no payment type set. Set the type on the account in Finance → Accounts and it is counted immediately.
Payroll → Salary Advance. It is deducted automatically at the next payroll run, and the outstanding amount is shown while you run it.
That item tracks inventory and its count has run to zero. Either stock it in properly, or mark it "always available" if it is something nobody counts.
Yes. Roles decide exactly what each person can open, and changes are recorded with who did what and when — so an edited bill is never invisible.
See SajhiloStay HMS running with your own rooms and rates — book a free, no-pressure demo and we'll set it up in front of you.