How do I see what a guest has already used from their package?
Open the stay and go to Packages: every inclusion with allocated, used and remaining, plus when each one was taken and where.
The usage list shows each draw — restaurant or front desk, and who recorded it — so "we never got our second dinner" is a question with an answer rather than an argument.
At checkout
The bill shows what went unused. Package pricing is bundled, so nothing is owed back; it is there so the desk can see it before the guest leaves and offer it if there is still time.
If the stay changes
Extend the stay and the inclusions extend with it — another night is another breakfast each. The allocation never drops below what has already been taken.
Still not sure? Ask us the exact question about your property and we will answer it.